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Jenn's avatar

Thank you for this thoughtful and articulate breakdown of expectations and disappointment. It is quite helpful to see it written out and understand that I need to take some of these steps. Thanks so much ❤️

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Bob Hoebeke's avatar

The antidote for "expectations" is "communication." Let me explain: For almost forty years I lived in the world of expectations - building large, beautiful homes for wealthy people is a minefield of expectations, theirs of me, and me of my subcontractors. Transparency and COMMUNICATIONS mitigate ill-placed expectations. Every Monday morning each client would get a report telling them what happened the week before; what'll happen the next two weeks; information I need from someone on the project team (client, architect, interior designer, etc.); and what changes were made to the project scope the week before. RARELY were there misunderstandings - even more rarely, were there arguments!

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